Shipping policy
Last updated: July 30, 2026
Thank you for shopping with Seabreeze Sounds. This Shipping Policy explains where we ship, our shipping rates, estimated delivery times, tracking information, and what happens when a delivery issue occurs.
1. Where We Ship
Seabreeze Sounds currently ships to:
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Canada
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United States
We do not currently ship to countries outside these markets.
Certain remote, restricted, or undeliverable locations may not be supported by our shipping partners. If we are unable to ship an order to the address provided, we will contact the customer using the email address associated with the order.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Processing time refers to the time required to prepare, verify, package, and transfer the order to the shipping carrier. It does not include the estimated delivery time.
Orders placed on weekends or public holidays may begin processing on the next available business day.
During holidays, product launches, sales, or periods of unusually high order volume, processing may take longer than usual.
3. Shipping Rates
Shipping rates are displayed in the customer’s applicable market currency.
Canada
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Standard tracked shipping: C$9.99
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Free standard shipping on eligible orders of C$75 or more
United States
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Standard tracked shipping: US$9.99
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Free standard shipping on eligible orders of US$55 or more
Free-shipping eligibility is based on the merchandise subtotal after discounts and before taxes.
Shipping charges, taxes, gift cards, cancelled items, and other non-product charges do not count toward the free-shipping minimum.
Free shipping applies only when the order meets the minimum amount for the customer’s shipping destination.
4. Estimated Delivery Times
After the order has been processed and shipped, the estimated delivery times are:
Canada
7–15 business days
United States
4–7 business days
Delivery times are estimates and are not guaranteed.
The total estimated arrival time includes:
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1–3 business days of order processing
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The applicable shipping time shown above
Delivery may take longer because of customs inspections, carrier delays, severe weather, holidays, incorrect addresses, high shipping volumes, transportation disruptions, or other circumstances outside our control.
5. Order Fulfillment
Seabreeze Sounds works with third-party fulfillment facilities and international shipping partners to prepare and deliver orders.
Products may be shipped directly from an international fulfillment warehouse. The shipping carrier responsible for final delivery may be different from the carrier that originally transported the package.
Customers may see the names of third-party logistics providers or carriers in their tracking information.
6. Tracking Information
Tracking is included with standard shipping.
Once an order has been shipped, the customer will receive a shipping-confirmation email containing the available tracking information.
Tracking information may take several business days to become active after the shipping confirmation has been sent. This does not necessarily mean the package has not been shipped.
Customers are responsible for entering a complete and accurate email address when placing an order.
7. Separate or Split Shipments
Orders containing multiple products may be shipped separately depending on product availability, warehouse location, package size, or fulfillment requirements.
Customers will not be charged additional shipping solely because an order is divided into multiple packages.
Separate packages may arrive on different dates and may have different tracking numbers.
8. Correct and Complete Shipping Addresses
Customers are fully responsible for entering and reviewing a complete and accurate shipping address before submitting an order.
Customers must make sure the following information is correct:
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Recipient’s full name
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Street address and house number
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Apartment, suite, or unit number
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City, province, state, or region
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Postal or ZIP code
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Country
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Telephone number, when requested
Once an order has been submitted, the shipping address cannot be changed. Seabreeze Sounds cannot guarantee that an order can be stopped, redirected, corrected, or cancelled after it has been placed.
Customers must carefully review their shipping address before completing checkout.
Seabreeze Sounds is not responsible for orders that are delayed, lost, returned, or delivered to the wrong location because the customer entered an incorrect, incomplete, outdated, or undeliverable address.
We cannot retrieve, redirect, refund, or replace an order that was delivered to an incorrect address entered by the customer.
If tracking confirms that the package was delivered to the address provided at checkout, Seabreeze Sounds will not provide a refund or free replacement when the address was entered incorrectly by the customer.
If a package is returned to the fulfillment facility because of an incorrect or incomplete address, the customer may be required to pay the full cost of shipping the order again. Original shipping charges are non-refundable.
9. Packages Returned to Sender
A package may be returned to the sender because of:
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An incorrect or incomplete address
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Failed delivery attempts
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Failure to collect the package
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Refusal of delivery
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An unavailable recipient
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Carrier or customs restrictions
If a package is returned, contact FTC4shipping@gmail.com.
We will review the order after the package has been returned to the appropriate fulfillment facility.
Customers may be required to pay an additional shipping charge before the order can be resent.
A refund or reshipment will not be processed until the returned package has been located and reviewed.
10. Customs, Duties, and Import Taxes
Orders may be subject to customs inspections, import taxes, duties, brokerage charges, or other government fees.
Where applicable duties or taxes are clearly included or collected during checkout, customers should not normally be required to pay those same charges again upon delivery.
Where duties, taxes, or customs fees are not collected during checkout, the customer is responsible for charges imposed by the destination country, customs authority, or delivery carrier.
Seabreeze Sounds does not control customs processing times or charges imposed by government authorities.
Customers should not refuse a package solely because customs charges are due. Refused packages may be treated as returned-to-sender orders, and related costs may be deducted from any eligible refund where permitted.
11. Shipping Delays
Shipping and delivery estimates are provided in good faith but cannot be guaranteed.
Seabreeze Sounds is not responsible for delays caused by:
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Customs inspections
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Weather conditions
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Carrier disruptions
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Transportation delays
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Public holidays
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High seasonal demand
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Labour interruptions
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Government restrictions
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Natural disasters
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Incorrect customer information
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Events outside our reasonable control
A delayed shipment does not automatically qualify for a refund while the package remains in transit.
Customers experiencing a significant delay should contact us so we can review the available tracking information.
12. Tracking That Has Not Updated
Tracking information may occasionally stop updating while a package is moving between countries, carriers, or sorting facilities.
If tracking has not updated for several business days, customers should continue monitoring it and contact FTC4shipping@gmail.com if the delay becomes significant.
We may contact the fulfillment partner or shipping carrier to request further information.
An order will not be considered lost solely because tracking has temporarily stopped updating.
13. Lost Packages
A package may be considered lost only after the shipping carrier or fulfillment partner confirms that it cannot be located, or after the applicable investigation period has passed.
Customers must contact us within a reasonable period after the estimated delivery window if they believe a package has been lost.
We may require:
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The customer’s order number
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Confirmation of the delivery address
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Tracking information
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Communication with the local carrier
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Additional information needed to investigate the shipment
If a shipment is confirmed as lost in transit, we may provide a replacement or refund depending on the circumstances and product availability.
This does not apply when an order was delivered to an incorrect address entered by the customer.
14. Packages Marked as Delivered
If tracking shows that a package was delivered but the customer cannot locate it, the customer should:
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Check the delivery area, mailbox, front entrance, side entrance, lobby, parcel locker, and other safe locations.
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Ask household members, neighbours, building staff, or reception staff whether they accepted the package.
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Wait at least one additional business day, as some carriers may mark packages as delivered shortly before completing delivery.
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Contact the local delivery carrier for more information.
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Contact FTC4shipping@gmail.com if the package still cannot be found.
We may ask the carrier to investigate.
A replacement or refund is not guaranteed when tracking confirms successful delivery to the address entered by the customer.
Seabreeze Sounds is not responsible when a package is delivered to the wrong location because the customer entered an incorrect address at checkout.
15. Damaged Packages or Products
Customers should inspect their order shortly after delivery.
If the package or product arrives damaged, contact FTC4shipping@gmail.com as soon as possible and provide:
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Your full name
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Your order number
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Clear photos of the outer packaging
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Clear photos or videos showing the damage
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A photo of the shipping label
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A description of the issue
Do not discard the product or packaging until the claim has been reviewed.
Damaged-product claims will be handled according to our Return, Refund and Warranty Policy.
16. Order Cancellations
Orders may begin processing shortly after they are submitted.
Contact FTC4shipping@gmail.com as soon as possible to request a cancellation.
We cannot guarantee that an order can be cancelled after it has entered processing.
Once an order has been processed or shipped, it must be handled under our Return, Refund and Warranty Policy.
Requesting a cancellation does not guarantee that it will be approved.
Refusing delivery does not automatically cancel an order or guarantee a refund.
17. Express Shipping
Seabreeze Sounds does not currently offer express shipping.
All orders are shipped using the standard tracked shipping method available for the customer’s destination.
18. Shipping Charges and Refunds
Original shipping charges are generally non-refundable after an order has been processed or shipped.
Return-shipping costs are the customer’s responsibility unless otherwise agreed in writing or required by applicable law.
Free shipping on the original order does not mean that return shipping is free.
For full return and refund conditions, please review our Return, Refund and Warranty Policy.
19. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory rights or remedies available under applicable consumer-protection laws.
Where this policy conflicts with a mandatory legal requirement, the legal requirement will apply.
20. Contact Us
For questions about shipping, delivery, tracking, or an existing order, contact:
Seabreeze Sounds
Email: FTC4shipping@gmail.com