Refund policy

Last updated: July 28, 2026

At Seabreeze Sounds, we want you to be satisfied with your purchase. Please review the following policy carefully before submitting a return, refund, replacement, or warranty request.

1. Standard 14-Day Return Policy

You may request a return within 14 calendar days of the date your order is marked as delivered.

To qualify for a standard return, the product must:

Be unused, undamaged, and in its original condition
Include its original packaging, accessories, manuals, cables, and tags
Show no signs of wear, misuse, modification, or installation
Be accompanied by your order number or other proof of purchase

Opening the package solely to inspect the product does not automatically disqualify it from return. However, products showing signs of use may not be accepted under the standard return policy.

Return requests submitted more than 14 calendar days after delivery will not be accepted unless the customer purchased the optional 365-Day Product Warranty and the issue qualifies for warranty coverage.

2. How to Request a Return

To request a return, contact us at FTC4shipping@gmail.com within the applicable return period.

Please include:

Your full name
Your order number
The email address used to place the order
The product you would like to return
The reason for the return
Clear photos or videos when reporting damage, defects, missing parts, or an incorrect product

We will review your request and provide return instructions if it is approved.

Customers must not send products back before receiving written approval. Products returned without authorization or sent to an incorrect address may not be accepted or refunded.

Once a return is approved, the product must be shipped within seven calendar days unless different instructions are provided.

3. Return Address

Because Seabreeze Sounds works with different fulfillment locations, we do not publish one general return address.

The correct return address will be provided after your return request has been reviewed and approved. The return location may vary depending on the product, order, supplier, or fulfillment warehouse.

Do not return the product to the address printed on the original shipping package unless we specifically instruct you to do so.

Products sent to an unauthorized address, returned without approval, or shipped using incorrect return instructions may not be accepted or refunded.

4. Return-Shipping Costs

Customers are responsible for purchasing and paying for their own return-shipping label.

Seabreeze Sounds does not provide prepaid return labels for standard change-of-mind returns or approved warranty returns unless we agree otherwise in writing or applicable law requires otherwise.

The following costs are generally non-refundable:

Return-shipping costs
Original shipping and handling charges
Customs charges, brokerage fees, or import duties
Optional shipping protection or warranty fees

We strongly recommend using a trackable shipping method and keeping your shipping receipt and tracking number until your return has been completed.

Seabreeze Sounds is not responsible for return packages that are lost, stolen, damaged during transit, refused by the carrier, or sent to an incorrect or unauthorized address.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your product shortly after delivery.

Arrives damaged
Does not function when first opened
Is missing parts or accessories
Is materially different from the product ordered
Contains the wrong colour, model, or product

Your request should include your order number and clear photos or videos showing the product, issue, packaging, and shipping label.

Depending on the circumstances, we may offer:

Troubleshooting assistance
A replacement product
A full refund
Another reasonable solution agreed upon by both parties

We may require additional evidence or require the product to be returned before approving a refund or replacement.

Damage caused after delivery through misuse, accidents, improper handling, unauthorized repairs, or modifications is not considered a delivery defect.

6. Optional 365-Day Product Warranty

Customers who purchase the optional 365-Day Product Warranty at checkout receive extended coverage for eligible product failures for 365 calendar days beginning on the product’s delivery date.

The warranty applies only to the product connected to the order on which the warranty was purchased. It cannot be transferred to another order, customer, or product.

What the Warranty Covers

The warranty may cover:

A product that arrives broken or non-functional
A mechanical or electrical failure occurring during normal and intended use
A covered product that stops functioning properly within 365 calendar days of delivery

Customers do not need to purchase the optional warranty to report an item that arrived damaged, defective, incomplete, or incorrect. The warranty provides extended protection for qualifying failures that occur after delivery.

What the Warranty Does Not Cover

The warranty does not cover damage or failure caused by:

Accidents, drops, impacts, or crushing
Water, liquid, moisture, heat, fire, or weather exposure
Abuse, neglect, or improper storage
Misuse or use contrary to product instructions
Normal cosmetic wear, scratches, dents, or discolouration
Unauthorized repairs, alterations, modifications, or disassembly
Improper installation or use with incompatible equipment
Lost or stolen products
Missing accessories after delivery
Damage caused by external influences or third parties
Warranty claims submitted after the 365-day coverage period
A change of mind or dissatisfaction unrelated to a product failure

The optional warranty is not a 365-day change-of-mind return policy.

Submitting a Warranty Claim

To submit a warranty claim, contact FTC4shipping@gmail.com and provide:

Your full name
Your order number
Proof that the warranty was purchased
A description of the problem
Clear photos or videos demonstrating the failure
Any additional information reasonably requested during the review

Claims must be submitted before the end of the 365th calendar day after delivery.

Our team will normally review the evidence within three business days. Complex claims may require additional time or information.

Submitting evidence does not guarantee that a claim will be approved. Evidence may be reviewed to confirm that the issue is covered and was not caused by misuse, neglect, accidental damage, or an excluded circumstance.

Approved Warranty Claims

If a warranty claim is approved, Seabreeze Sounds may offer an appropriate remedy, including:

Troubleshooting assistance
A replacement product
Store credit
A refund of the eligible product price

The remedy provided will depend on the nature of the defect, available inventory, product value, and other relevant circumstances.

We may require the product to be returned before issuing the approved remedy. Unless otherwise stated in writing, the customer is responsible for the cost of returning the product.

The original shipping cost and the amount paid for the optional warranty are non-refundable after warranty coverage has begun, except where applicable law requires otherwise.

7. Low-Value Products

For certain low-value products, the cost of international return shipping, inspection, handling, and repackaging may be greater than the value of the product.

In these situations, we may offer an alternative solution, such as:

Sending a replacement product
Sending replacement parts
Offering store credit
Resending the product if the customer agrees to pay the applicable shipping cost

Alternative solutions will be communicated to the customer and will require the customer’s agreement.

If an eligible customer does not accept an alternative solution and wishes to complete a return, the customer may be permitted to return the product to an approved fulfillment warehouse at their own expense.

8. Non-Returnable Products

The following products are not eligible for standard change-of-mind returns:

Products returned after the 14-day return period
Used, installed, altered, or modified products
Products damaged after delivery
Products missing original parts, accessories, manuals, or packaging
Products showing signs of misuse or improper handling
Personalized or customized products
Products marked “Final Sale”
Free promotional products or gifts
Products returned without authorization
Products sent to an unauthorized return address

These restrictions do not remove any rights that cannot legally be excluded under applicable consumer-protection laws.

9. Refund Inspections

Returned products will be inspected after they are received at the approved return facility.

We will notify you by email whether the return has been approved or declined.

A return may be declined if:

The product does not meet the return conditions
The product has been used or damaged
Parts, packaging, accessories, or manuals are missing
The returned product does not match the original order
The product was returned after the permitted period
The product was sent without authorization
The product was sent to an incorrect address

We may request additional information before completing the inspection.

10. Refund Processing

Approved refunds will be sent to the original payment method used for the order.

After a refund is issued, it may take approximately five to ten business days to appear on a credit-card or bank statement. Processing times are controlled by the customer’s bank or payment provider.

Refunds generally cover only the approved product amount. Original shipping charges, return-shipping costs, customs charges, optional warranty fees, and other non-refundable charges will not normally be included.

Seabreeze Sounds cannot issue a cash refund or send the refund to a payment method different from the method originally used.

11. Exchanges

We do not currently provide direct exchanges for change-of-mind returns.

Customers seeking another colour, model, or product should return the eligible original product and place a separate order.

For damaged, defective, or warranty-covered products, a replacement may be offered depending on claim approval and product availability.

12. Order Changes and Cancellations

Orders may begin processing shortly after they are submitted.

Contact FTC4shipping@gmail.com as soon as possible to request an order cancellation or change. We cannot guarantee that an order can be cancelled, edited, or redirected after it has been placed.

Once an order has been processed or shipped, it must be handled according to the applicable return process.

Refusing delivery does not automatically qualify the order for a refund. Any additional carrier charges resulting from refused or undeliverable packages may be deducted from the refund where permitted.

13. Packages Returned to Sender

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect address, an incomplete address, repeated failed delivery attempts, failure to collect the package, or refusal of delivery, the customer may be responsible for additional shipping charges.

A refund or reshipment will not be processed until the package has been returned to and reviewed by the appropriate fulfillment facility.

14. Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not appeared in your account:

Check your bank or payment account again.
Contact your credit-card company or payment provider.
Contact your bank and ask whether the refund is still processing.

If you have completed these steps and more than ten business days have passed since the refund confirmation, contact FTC4shipping@gmail.com.

15. Chargebacks and Payment Disputes

We encourage customers to contact us before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Opening a chargeback does not automatically cancel an order, return request, or warranty claim. We may provide the payment provider with relevant order, delivery, communication, return, and policy records when responding to a dispute.

16. Consumer Rights

This policy describes the voluntary return and warranty benefits offered by Seabreeze Sounds.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights or remedies available under applicable consumer-protection laws. Where this policy conflicts with a mandatory legal requirement, the legal requirement will apply.

17. Contact Information

Questions about returns, refunds, damaged products, or warranty claims can be sent to:

Seabreeze Sounds
Email: FTC4shipping@gmail.com